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All services are covered under our SLA, https://www.knownhost.com/service-level-agreement. Please open a ticket w/ our billing...

Is there going to be any kind of compensation for the hours of downtime we experienced from these two incidents? We literally lost...

I believe we've got all tickets (yours included) resolved. If not please let me know. We've also manually applied the network fix to...

Daniel, do you want me to post the ticket number on this forum? I really need some assistance getting our server back up and I need an...

If you've got a ticket # handy I'll pass it along, we've got all staff working through the remaining servers as quickly as possible

There has been no response to any of my support ticket replies, so I don’t even know if they’re working on our server individually

This was provided in the Saturday debacle

I suspect your server has an issue with EL9/cPanel we've got all of our techs working on remote access to them so make sure they have...

Our server is not back up. Please do what you can to get it back up and running as soon as possible.

Negative, there are some particular pieces of equipment in this rack that we suspect are being troublesome causing this issue. The goal...

We're back up for now. Is disassembling this rack/circuit tonight going to cause us more downtime?

No disagreement, I've already called in a few more techs and we're disassembling this rack/circuit tonight. All customers should be...

I hear you. We're in the same boat, and it is adversely affecting business. This is ridiculous!

You're absolutely right, it's unacceptable and ridiculous. It seems a compound of problems was hidden by the chiller issue Saturday that...

Again? Twice in a week ? This is beyond belief. We got no outreach about the four hour outage at weekend. No email about what went...